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All orders are welcome - minimum 200 sek. We ship to: Throughout Europe
As a customer, you are responsible for ensuring that your address, e-mail and mobile number are correctly filled in when ordering, as it is these information that is automatically sent to Klarna and the relevant transport company. With box address you must contact us as DHL's system does not find box addresses but must have a physical street to find delivery point, DHL ServicePoint. An order confirmation is sent immediately when an order has been placed on the mail specified in the order. If you do not receive an order confirmation after purchase, you have probably entered the wrong email address, please notify us immediately. AccessoryShop.se and Klarna communicate via mail and that we via Unifaun send out information so that you can track your package. DHL Servicepoint communicates via SMS notification, be sure to enter the correct mobile number so that your delivery point can communicate when packages are available for pick-up.
VAT is included in the price with 25%. (Current Swedish VAT)
- Klarna Checkout
After identification and risk assessment, Klarna Checkout shows the payment options that can be offered to you. Whichever payment option you choose, Klarna or one of Klarna's partners is the one who handles the payment transaction while the actual purchase of the product or service is done directly by the store. Product- or service-specific questions should therefore be addressed directly to the store.
Current payment options that may currently be offered through Klarna Checkout are invoice, account credit, card payment or direct payment via bank. Invoice is the default payment option.
Normal delivery time is about 2-4 days. During high season it may take longer.
We ship orders with DHL. We do not take financial responsibility for any delays depending on the carrier.
If you find any damage to the package, you must immediately notify The transporter and make a claim. Do not retrieve a damaged package! If you do not detect the damage until you have opened the package, and the damage is such that it can be attributed to the carrier's handling, you should contact them and make a claim report. If any dispute with the carrier cannot be resolved, please contact us. If you have ordered and do not pick up your shipment before it returns to us, we will charge you SEK300/€30/£30/NOK300/DKK300 for our work on handling the goods.
We comply with the law on distance contracts in accordance with the Swedish Consumer Agency's recommendations. You have the right under the distance contract law to return ordered flawless goods without giving any reason. Notice of this must be provided as soon as possible, but no later than fifteen (15) days from receipt of the item (does not apply to specially ordered goods). If you can prove that there is a manufacturing defect on the product, you always have a new product, however, no guarantee applies for wear damage. You pay the return freight yourself.
Always contact us before sending back an item. You can log in to Klarna yourself and pause your invoice upon return. Contact us for current address or to send return via DHL, cost SEK89/€10/£9/NOK99/DKK99, which will be charged via Klarna (for environmental reasons we do not attach return notes in the package).
The item should be unused and it should be returned in original packaging. Any labels must not be removed etc. Enter your order number. Please note that it is NOT an open purchase or exchange right for sale or promotional goods, nor for specially ordered goods.
We do not redeem goods that are returned via postal prepayments or post-collection. Be sure to pack the item so that it can handle the transport during the transport back to us. Goods damaged during transport are not compensated. After the item has returned to us, we will refund your money through Klarna.
AccessoryShop.se assumes no responsibility for transport damage due to poor packaging on return.
When exchanging, returning or complaining, we follow the Swedish Consumer Agency's recommendations see: Konsumentverket.se
If orders are not activated, it is possible to cancel. If your order is already activated / processed, it will not work.
Please e-mail customer service immediately after placing an order if you wish to cancel an order - enter order number - the order has not been processed yet, e-mail confirmation is sent that the purchase has been canceled.
If we cannot cancel or update orders, or if an order has already been sent, you must wait for delivery and then return the goods according to our return and refund policy.
If parcels return in return because it has not been collected, we charge a fee of SEK 300 via Klarna to cover administrative costs and return shipping.
Contact us if you have any complaints by e-mail: [email protected] so that we can help solve problems. We send out information for transport via PostNord or DHL. If the complaint is approved, we are responsible for the shipping. The item can be replaced by an equivalent or other item or by refund
Always contact us before returning an item!
Your personal data is processed in accordance with the applicable provisions of the Personal Data Act (GDPR).
Any disputes will primarily be resolved in discussion with our customer service. We follow the recommendations of the General Complaints Board and refer otherwise to the European Commission's dispute resolution tool online: http://ec.europa.eu/consumers/odr/
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